Clients, Hector and Maria (real names withheld for privacy) came in to Loan Lawyers, tired, frustrated and dejected after a 10-month battle with a bank. They had been making their regular monthly mortgage payments to their mortgage servicer, but unbeknownst to them, their loan was taken over by another servicer just 2 days after they had made a payment. In the chaos that ensued, their payment was lost. The new bank had considered the clients mortgage payment late and started a barrage of telephone calls and letters trying to collect on the “missing payment.” The clients patiently explained to each person that would listen that they had already made the payment, and that the bank had made an error, but nobody seemed to care. The clients even went to one of the bank’s local branches in person and spoke with the manager, following up by faxing and mailing written proof of the payment at least 5 times, still nothing seemed to help. The clients then went to their own bank and got a letter from the manager stating that date, time and transaction number as further proof that the payment was sent to the bank. Nevertheless, they were still completely ignored.
Hector and Maria were on the verge of giving up before they turned to Loan Lawyers for help. Loan Lawyers reviewed their case and immediately filed a lawsuit against the bank for its illegal actions. The clients were not only thrilled that we took their case but couldn’t believe that we did the whole thing on a contingency fee basis and didn’t charge them anything upfront!
As soon as the lawsuit was filed the bank hired a very expensive “Tall Building Law Firm” and came out swinging and refused to admit any wrongdoing. The highly contested matter turned into a nearly 4-year saga that involved over 20 court hearings, a dozen depositions requiring travel across the country at our own expense, hundreds of hours of work, and our review of over 300,000 documents.
Through aggressive litigation Loan Lawyers discovered that the bank had misplaced many payments during the transition period and had received complaints from many other customers. Despite uncovering such evidence the bank refused to back down and continued to try and collect the “missing payment” as well as repeatedly reporting our clients as late to the credit reporting agencies. Once the case was set for a jury trial and the bank realized that we were not going to stop fighting for our clients’ rights until the end, we were able to force them into settlement negotiations, and secure a fantastic result for our clients. Not only did we get the bank to remove all the late fees and penalties, reapply the “missing payment” properly, and completely reinstate their credit score, but Loan Lawyers also obtained a cash settlement of nearly half a million dollars for Hector and Maria. Loan Lawyers was successful in returning our clients’ peace of mind, and holding the bank accountable for their wrongdoing. Loan Lawyers hard work, diligence, and perseverance paid off, and once again, we achieved justice for our clients.